Privacy Policy

At Nuvetria, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information from you in various ways to provide you with the best possible service and user experience. This information may include:

2. How We Use Your Information

We use the information we collect for various purposes to enhance your experience and operate our business effectively:

• Order Processing and Fulfillment: We use your information to process your orders, arrange shipments, and send you order confirmations and updates.
• Customer Service: We use your contact information to respond to your inquiries, provide customer support, and address any concerns or complaints.
• Marketing Communications: With your consent, we send you promotional emails, newsletters, and updates about new products, special offers, and company news. You can opt out of these communications at any time.
• Website Improvement: We analyze usage patterns and website performance to improve our design, functionality, and user experience.
• Fraud Prevention and Security: We use your information to detect, prevent, and address fraudulent activities, security breaches, and other technical issues.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, and governmental requests.
• Personalization: We tailor your browsing experience by showing you content and product recommendations based on your preferences and behavior.
• Analytics and Research: We conduct research and analytics to understand customer preferences, market trends, and product performance.

Important Note: Nuvetria provides lifestyle support products. We recommend consulting with healthcare professionals for personalized health advice.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how our website is used. Cookies are small files stored on your device that help us recognize you and remember your preferences.

You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect the functionality of our website. For more information about cookies and your choices, please refer to our Cookie Policy.

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: We use SSL/TLS encryption technology to secure data transmitted between your browser and our servers, particularly for sensitive information such as payment details.
• Secure Servers: Our servers are housed in secure data centers with physical and electronic security measures.
• Access Controls: We restrict access to personal information to authorized employees and service providers who need it to perform their duties.
• Regular Security Audits: We conduct regular security assessments and updates to identify and address potential vulnerabilities.
• Password Protection: We encourage you to use strong, unique passwords and never share your account credentials with others.
• Data Minimization: We collect only the information necessary for our stated purposes and retain it only as long as needed.

While we strive to protect your information using industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our website at your own risk. Please report any security concerns to us immediately.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

7. International Data Transfers

Nuvetria is based in the United Kingdom and operates under UK data protection laws. If you are accessing our website from outside the UK, please be aware that your information may be transferred to, stored in, and processed in the United Kingdom and other countries where we operate. These countries may have data protection laws that differ from your home country.

By using our website and providing your information, you consent to the transfer of your data to countries outside your country of residence, which may have different data protection rules. We implement appropriate safeguards to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable data protection laws.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.

For children aged 13 to 18, we provide additional privacy protections and encourage parental involvement in their online activities. If you are a parent or guardian concerned about your child's privacy, please contact us immediately.

9. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by Nuvetria. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review their privacy policies before providing any personal information.

When you click on external links or use third-party services integrated into our website, you may be subject to their terms and privacy policies. We are not liable for any harm or loss resulting from your use of third-party websites or services.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The retention period may vary depending on the context of the processing and our legal obligations.

When information is no longer needed, we securely delete or anonymize it. However, we may retain certain information as required by law or for legitimate business purposes.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the bottom of this page.

Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:

We will respond to your inquiry within 10 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

13. Additional Information for UK Residents

For residents of the United Kingdom, the following additional information applies under the Data Protection Act 2018 and UK GDPR: